9.1 Forming project teams

9.2 Developing project teams

9.3 Managing contracts

9.4 Making good decisions

9.5 Avoiding bad decisions

Learn more: Why we make bad decisions

9.6 Delegation

9.7 Evaluating teams

9.8 Managing good performance

9.9 Managing under-performance

9.10 Special teams

Learn more: Leeeeeroy Jenkins!

10.1 Leadership styles

Learn more: Lead like the great conductors

10.2 Emotional intelligence

10.3 Leveraging complaints

Learn more: Addressing employee complaints

10.4 Mediating conflict

10.5 Resolving conflict

Learn more: Your conflict style

10.6 Contractual disputes

10.7 Leading leaders

Learn more: Power-Distance

10.8 Leading self

10.9 The ethical project manager

10.10 A final word…

11.1 Reporting status

11.2 Back to Gantt

11.3 Introduction to Earned Value Management (EVM)

11.4 PV / EV/ AC example

11.5 Cost and schedule variance

11.6 But wait, there’s more…

11.7 Performance indices

11.8 Earning value

11.9 Forecasting performance

11.10 Exception reporting

11.11 Exceptional reporting

11.12 Change management

11.13 Configuration management

11.14 Scope creep

11.15 Scope retreat